{"id":6264,"date":"2023-10-24T12:24:48","date_gmt":"2023-10-24T12:24:48","guid":{"rendered":"https:\/\/www.youplus.ch\/beschwerdenmanagement\/"},"modified":"2024-04-19T14:27:54","modified_gmt":"2024-04-19T14:27:54","slug":"deposer-une-reclamation","status":"publish","type":"page","link":"https:\/\/www.youplus.ch\/fr\/deposer-une-reclamation\/","title":{"rendered":"Gestion des r\u00e9clamation"},"content":{"rendered":"<section id=\"section-12-6257\" class=\" ct-section gutenberg-page\" ><div class=\"ct-section-inner-wrap\"><h1 id=\"headline-18-6257\" class=\"ct-headline mb-30\">D\u00e9poser une r\u00e9clamation<br><\/h1><div id=\"_rich_text-22-6257\" class=\"oxy-rich-text mb-40\" ><p>Vous avez une requ&ecirc;te &agrave; nous soumettre? N`h&eacute;sitez pas &agrave; nous contacter! Nous voulons profiter des remarques de nos clients afin de continuer &agrave; am&eacute;liorer nos proc&eacute;dures internes.<\/p>\n<p>Nous vous prions &eacute;galement de comprendre que la mise &agrave; disposition et l'examen des documents relatifs &agrave; votre plainte prendront du temps.<\/p>\n<p>Afin de pouvoir traiter votre plainte le plus rapidement possible, veuillez prendre connaissance des informations suivantes concernant le traitement des plaintes dans notre entreprise:<\/p>\n<p><span class=\"highlight\">Comment d&eacute;poser une r&eacute;clamation<\/span><\/p>\n<ul>\n<li>Veuillez toujours nous faire parvenir vos plaintes sous forme de texte, &eacute;crite, par t&eacute;l&eacute;phone ou verbale.<\/li>\n<li>Veuillez nous envoyer une copie de tous les documents, dossiers et informations dont nous pourrions avoir besoin pour traiter votre plainte; afin d`&eacute;viter les demandes de documents ult&eacute;rieures qui sont fastidieuses - surtout pour vous.<\/li>\n<\/ul>\n<p><span class=\"highlight\">Quand pouvez-vous vous attendre &agrave; une r&eacute;ponse de notre part<\/span><\/p>\n<p>En principe, nous nous effor&ccedil;ons de traiter d&eacute;finitivement les plaintes des clients dans un d&eacute;lai de 15 jours ouvrables. Si nous n'y parvenons pas, nous vous en informerons et, dans la mesure du possible, nous vous indiquerons la raison pour laquelle le traitement de votre plainte n'a pas encore pu &ecirc;tre achev&eacute;.<\/p>\n<p><span class=\"highlight\">Si vous avez des questions ou avez d'informations suppl&eacute;mentaires<\/span><\/p>\n<p>Si vous vous avez des questions sur le suivi du traitement de votre plainte ou si vous souhaitez nous fournir des informations suppl&eacute;mentaires, veuillez les adresser &agrave; notre service &laquo;&nbsp;Op&eacute;ration&nbsp;&raquo;.<br \/>Vous pouvez contacter le Service &laquo;&nbsp;Op&eacute;ration&nbsp;&raquo; par e-mail &agrave; l'adresse <a href=\"mailto:info@youplus.ch\">info@youplus.ch<\/a> ou &agrave; l'adresse postale mentionn&eacute;e ci-dessous.<\/p>\n<p><span class=\"highlight\">Escalade de votre r&eacute;clamation<\/span><\/p>\n<p>En outre, nous souhaitons vous informer que vous avez le droit de d&eacute;poser des plaintes concernant les produits, les services et les activit&eacute;s de notre entreprise aupr&egrave;s du m&eacute;diateur (arbitre impartial).<br \/><br \/>Pour YOUPLUS Assurance SUISSE SA, il s&rsquo;agit d&rsquo;autorit&eacute; suivante:<\/p><\/div><div id=\"div_block-28-6257\" class=\"ct-div-block\" ><div id=\"_rich_text-30-6257\" class=\"oxy-rich-text\" ><p><span class=\"highlight\">Office de m\u00e9diation responsable:<\/span><\/p><p>Ombudsman de l\u2019assurance priv\u00e9e et de la Suva<br \/>Case postale 2252<br \/>2001 Neuch\u00e2tel 1<br \/>SUISSE<br \/>T\u00e9l\u00a0: <a href=\"tel:0041766514165\">+41(0)76 651 41 65<\/a><\/p><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6264","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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